When I received a broken bottle of lotion, they happily and quickly replaced it. It was great customer service. In hindsight, I will just visit their bricks/mortor location to save the shipping and potential breakage.
Feels great post shave and maintains comfortable feel for hours.
I have used this soap off and on for a few years now. It is rather pricey so I get it when it is on sale. It lathers really well holding a good lather until the very end of its life unlike many normal soaps. I also have a minor skin condition and it does not irritate at all, similar to sensitive skin type soaps that I have used. I really like it and it goes well with the other lavender shaving products that I also use. At the end of the day I have no hesitancy in recommending this product. A good buy. A real treat.